Terms & Conditions
WANAKA HAVEN – TERMS AND CONDITIONS
These Terms and Conditions apply to all guests booking accommodation and related services with Wanaka Haven, whether directly or via third parties.
By confirming a reservation, guests agree to abide by the following policies:
Rates
$4,000 per night
$4,500 per night on Public Holidays
All rates are in New Zealand Dollars (NZD) and include 15% GST.
Minimum Stay
A 3 night minimum stay applies
A 4 night minimum stay applies for Events for 1-30 people
A 5 night minimum stay applies for Events for over 30 people
A 5 night minimum stay applies during the Festive Season - this runs from the 2nd Friday in December through to and including 3rd Friday in January.
Booking and Payment
Full prepayment for all reservations prior to guest’s arrival is required to guarantee a reservation based on the prepayment terms stipulated below.
When prepayment is not received by the due date, the Lodge reserves the rights to release all reservations held without notification.
A deposit of 50% is required to confirm and secure your reservation, with the balance due 60 days prior to arrival.
Wanaka Haven may, at its option, cancel any booking not paid in full prior to arrival.
Immediate payment is required for arrivals that fall within the prepayment due date.
One night's accommodation will be held as Bond and refunded after check out and a property inspection has been conducted.
Festive Season bookings require a non-refundable deposit of 50% to confirm your booking this runs from the 2nd Friday in December through to and including 3rd Friday in January.
All rates are in New Zealand Dollars (NZD) and include 15% GST.
Payments by Visa, Mastercard, or American Express incur a 2.7% surcharge for NZ credit cards and 3.7% for international credit cards. Payment can also be made by direct deposit.
Arrival and departure details must be supplied no later than seven days prior to arrival (or supplied at time of booking inside seven days of travel).
Non-Payment
Unpaid balances after departure will incur interest and recovery costs.
Bond and Cleaning
A bond equal to one night’s stay is pre-authorised at check-in.
The bond is refunded within 3 days post-departure, subject to inspection.
Excessive cleaning, damage, or breakages will be deducted from your bond.
Cancellations, No Show and Amendments
The Lodge will treat all reservations made by customers as guaranteed reservations once the 50% deposit is paid.
Cancellations must be notified by e-mail to the Reservations Manager at Wanaka Haven - stay@wanakahaven.co.nz
The cancellation date will be on the day the Lodge receives the e-mail and only be valid once the customer receives the cancellation confirmation from the Reservations Department of the Lodge.
No refunds for unused services or no-shows, including weather or travel disruptions.
Amendments are subject to availability and may incur additional charges.
The following cancellation fee is applicable if the entire or partial reservation is cancelled:
90+ days prior to arrival - 25% of the total room nights will be charged.
60-89 days prior to arrival - 50% of the total room nights will be charged.
30-59 days prior to arrival - 100% of the total room nights will be charged.
Up to 30 days prior to arrival, No show, Early Departure - 100% of the total room nights & any additional activities/add-ons booked will be charged.
FESTIVE SEASON CANCELLATION POLICY
(2nd Friday in December – 3rd Friday in January) Cancellation from 1 September to date of arrival 100% charge for the room nights cancelled.
Refunds can take up to 14 working days to be processed.
Other alterations to booking details may result in a rate change. All outstanding charges are to be paid prior to arrival.
Check-In / Check-Out
Check-in is from 3:00 PM / 15:00 hours and check-out: by 10:00 AM / 10:00 hours.
Children and Extra Guests
Children are welcome.
Children up to the age of 24 months - No additional charge, Cribs can be provided, please request at the time of booking or no later than 14 days before arrival.
1x Trolley Bed available - can be accommodated in the Master Suite.
Guests are required to be over 25 years of age (this excludes children of guests).
Children must be supervised at all times.
Children must be accompanied by an adult at all times in and around the pool and hot tub.
Guest numbers must not exceed those people registered on the booking confirmation.
Additional charges apply for unauthorised guests.
Smoking and Pets
Smoking and vaping are prohibited indoors.
No pets are allowed, except certified guide or hearing dogs with prior approval.
Guest Conduct and Responsibilities
Guests must behave respectfully.
Wanaka Haven may refuse service or evict guests for unruly or threatening behaviour.
Guests are liable for damage caused during their stay, including loss of income from unavailable rooms.
Any wilful damage or excessive cleaning will be charged ($70/hour).
Security and Valuables
Wanaka Haven accepts no liability for loss or damage unless due to negligence.
Proof of identity may be required upon check-in.
Lost Property
If a lost item is found and the owner can be clearly identified:
Wanaka Haven will contact the guest.
The item will be returned via registered mail at the expense of the guest.
If the owner cannot be identified:
The item will be logged and securely stored for 3 months.
After 3 months, if the item remains unclaimed:
It will be disposed of, or
If of tangible benefit, it will be donated to a local charity.
Events and Gatherings
Event Fees:
Up to 30 people $3,000
30 – 100 people $5,000
100 -150 people $POA
Events i.e. Gatherings of over the 16 people staying at the Lodge, are only allowed by pre-approval in writing.
Unauthorised events may result in eviction and forfeiture of monies.
A 4 night minimum stay applies for events of up to 30 people.
A 5 night minimum stay applies for Events for over 30 people
A $5000 Event Bond is required.
Non-staying guests must leave by 12:00 AM; loud music must cease by 11:30 PM.
No camping, fireworks, or unsupervised children near water hazards.
Force Majeure
Wanaka Haven shall be relieved of its obligations hereunder in the event and to the extent of its performance if this Agreement is delayed or prevented in whole or in part by any cause beyond its control, including without limitation: acts of God or government authorities, change of laws, war or hostilities (declared or not), civil unrest, fire, flood, natural disasters, explosion, sale, seizure of the Lodge under legal process, strikes, lockouts or labour stoppages or any other circumstances beyond the reasonable control of the Lodge that makes the Lodge unable to operate fully or partially.
EXCLUSIONS OF LIABILITY
It is agreed that the Lodge and the Lodge Company shall not be liable to the Company or any other person for any loss, damage, liability, expenses or costs suffered or incurred by the Company or any member of any reservation(s), including any loss, damages, liability, expenses and costs arising from any loss of, damage to or theft of property, unless such loss, damage, liability, expenses and costs resulted directly from the gross negligence or wilful damage of the Lodge.
Website Use
Website use is subject to copyright laws.
No copying, commercial use, or reverse engineering of website materials.
Website content is provided “as-is” without warranties.
Wanaka Haven is not responsible for linked external websites.
Privacy and Security
Your data is protected under our Privacy Policy.
Online reservations are secured via Res Books.
Credit card data is encrypted and never transmitted via email.
Legal Jurisdiction
These terms are governed by New Zealand law.
Any disputes shall be resolved in New Zealand courts.
Travel Insurance
Guests are strongly encouraged to obtain travel insurance to protect against unforeseen changes.
For inquiries or clarification, please contact Wanaka Haven directly prior to your stay.
FOR ANY FURTHER QUESTIONS, CONTACT:
MEREDITH WALSHE
Marketing, Sales and Reservations Manager
Mobile. +64 21 241 2972
Email. meredith@wanakahaven.co.nz
wanakahaven.co.nz